Resume

Resume

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New York Life
April 2001 - present
Application Engineer (Usability Lead)
As the liaison between internal and external business areas, I am responsible for translating the New York Life brand to make current web applications and existing sites more usable, and to apply my human factors and web experience to new project development.
  • Wireframe and prototype applications and websites
  • Facilitate user testing and card sorting exercises
  • Develop taxonomies and information architecture strategies
  • Visioneer new and revised products and sites
  • Perform heuristic evaluations (expert reviews) of existing sites/applications
  • Research and produce usability reports and video montages based on test findings
  • Give presentations to large groups on user centric strategies and usability findings
  • Promote and evangelize usability throughout the organization
  • Lead and mentor usability teams
  • Develop user guides and documentation

previous positions...